Frequently Asked Questions
Everything you need to know about protecting your tech with SUPCASE.
What makes SUPCASE cases different from standard cases?
Our cases, like the award-winning Unicorn Beetle Pro, are engineered with dual-layer TPU and polycarbonate materials designed to exceed military shock standards for maximum drop protection.
How long does shipping take for my order?
Standard domestic orders typically ship within 1-2 business days and arrive within 3-5 business days. International shipping times vary based on destination and selected carrier.
Do your cases come with built-in screen protectors?
Many of our rugged series, including the UB Pro, feature a built-in screen protector. Please check the specific product description for the model you are interested in to confirm features.
What is your return and exchange policy?
We offer a 30-day money-back guarantee for items in their original packaging. If you received a defective item or the wrong model, contact our support team for a prepaid return label.
Are SUPCASE products covered by a warranty?
Yes, we offer a one-year limited warranty on all our products against manufacturing defects from the date of purchase.
Will wireless charging work with these heavy-duty cases?
Most of our cases are designed to be thin enough to support Qi wireless charging, though we recommend checking the specific product details for compatibility with MagSafe or other magnetic chargers.