Returns & Exchanges
At SUPCASE, we stand by the quality of our rugged protection and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, we make the exchange and refund process simple and efficient.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Print Return Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.
Package Your Item
Securely place the product in its original packaging to ensure it is protected during transit back to our facility.
Receive Refund or Exchange
After we receive and inspect your returned item, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing